Service Desk Technician @Ascend Technologies

[Hiring] Service Desk Technician @Ascend Technologies

Mar 21, 2025 - Ascend Technologies is hiring a remote Service Desk Technician. 💸 Salary: $18/hr. 📍Location: USA.

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Role Description

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow their IT career.

Act as the first point of IT support for our customers
Answer incoming calls, emails, and web-submissions in a customer friendly and efficient manner
Resolve end-user incidents and requests efficiently
Explain technical issues and terms in a way our clients can understand
Provide high-end, customer focused service that our clients expect
Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis
Other responsibilities as assigned by management

Qualifications

Strong technical aptitude with Level 1 experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements
One year of experience in a technical position. Service Desk or customer support experience preferred
Top performers in customer service positions: answering support calls, emails and following up with clients
Consistently exceeded customer expectations by providing exemplary service

Core Values

Committed to Client Success: Our actions and our words always align with the best interest of the client
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions
Integrity: We are unquestionably committed to doing the right thing even when it is hard
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust

Requirements

Starting Pay: $18/hr
Hourly - Part time - 29 hours a week
Experience Requirements: Mid Level

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Service Desk Technician @Ascend Technologies

Customer Service

Salary 💸 $18/hr	Remote Location USA
Job Type part-time	Posted Mar 21, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Service Desk Technician @Ascend Technologies

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