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Customer Service
Customer Service Specialist
@United States 2 Avis Budget Car Rental LLC
[Hiring] Customer Service Specialist @United States 2 Avis Budget Car Rental LLC
Mar 23, 2025 - United States 2 Avis Budget Car Rental LLC is hiring a remote Customer Service Specialist. 💸 Salary: $16.50 hourly. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves researching, resolving, and responding to customers regarding their car rental experience worldwide. This will cover all aspects, pre, during, and post rental of the customer’s interaction with the company.
- Own the interaction with customers by delivering outstanding service to drive and build loyalty, improve retention, and achieve corporate best-in-service goals and objectives.
- Complete responsibility to resolve customer inquiries and problems through effective interaction and negotiation.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting corrections and adjustments.
- Provide accurate rental terms and conditions, including pre and post rental transactions, loyalty programs, and negotiation guidelines in accordance with company policy.
- Accurately enter required data into various company systems for tracking, reporting, and retention of customer records.
- Ensure all interactions are in accordance with ABG policies and standards for service and professionalism to achieve the ABG loyalty/NPS objectives.
- Successfully meet specific metrics/goals in a performance-driven function, including high customer satisfaction scores, negotiating, and overcoming objections.
- Participate in special projects and/or conduct various other duties as may be required or assigned.
Qualifications
- High School Diploma required; Associate’s degree preferred.
- Three years of related job experience in a fast-paced customer service position.
- For work-from-home (WFH) roles, previous WFH experience is preferred.
Requirements
- Excellent analytical and mathematical skills, attention to detail, and ability to work independently and in teams.
- Strong leadership, decision-making, and problem-solving skills.
- Strong analytical and organizational skills.
- Ability to handle complex customer issues while maintaining a positive attitude.
- Excellent verbal and written English communication skills and active listening.
- Active participation in virtual training sessions is required.
- Advanced PC skills using MS Outlook, MS Office, and multiple internal systems for case management, reservations, etc.
- Ability to demonstrate strong initiative to exceed expectations.
- Regular and punctual attendance.
- WFH employees must maintain a non-disruptive, distraction-free, designated, safe, and ergonomically sound work environment.
- WFH employees must maintain high-speed internet sufficient for secure, consistent, and uninterrupted access necessary to perform their job.
- Use of a Company cell phone as a Wi-Fi “hot spot” for internet access should be limited to occasional use.
Benefits
- Competitive salary with bonus potential.
- Comprehensive benefits including Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D, PTO, and 401K Savings Plan with company match of 6%.
- The base salary for this position is $16.50 hourly.
- Factors affecting starting pay may include skills, education, experience, and other qualifications.
- The compensation and benefits information is accurate as of the date of this posting.
- The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
- This job posting is anticipated to remain open until March 31st, 2025.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$16.50 hourly
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
