[Hiring] Java Technical Support Engineer @Sonatype

Mar 20, 2025 - Sonatype is hiring a remote Java Technical Support Engineer. 💸 Salary: unspecified. 📍Location: Colombia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting Sonatype products and solutions through various technical tasks.

Debug, and troubleshoot incidents with Sonatype products and solutions
Reproduce defects and file actionable issues for product engineering
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
Represent Technical Support and customer interests in Engineering and Product Management discussions
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone

Qualifications

3+ years experience supporting complex enterprise software solutions
Ability to read and understand Java code
Experience with Rest APIs
Experience with testing and/or development of Java based web applications
Experience with SQL databases (PostgreSQL is a plus)
Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
Experience with scripting languages (Python, Bash, Groovy, etc.)
Familiarity with Linux command line tools
Experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)
Exceptional communication skills - written and verbal
Very good problem solver with experience interacting with internal/external clients on technical challenges

Requirements

Benefits

2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
2023 Fast Company Best Places for Innovators
2023 Gartner's Magic Quadrant
2023 Software Report's Top 100 Software Companies
2023 BuiltIn Best Places to Work
2022 Frost & Sullivan Technology Innovation Leader Award
2022 PeerSpot Silver Peer Award in Software Composition Analysis
2022 Tech Ascension Best DevOps Security Solution Award
2022 NVCT Cyber Company of the Year
Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest
Paid Volunteer Time Off (VTO)

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Colombia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Java Technical Support Engineer @Sonatype

Customer Service

Salary 💸 unspecified	Remote Location Colombia
Job Type full-time	Posted Mar 20, 2025

️

📍	Be aware of the location restriction for this remote position: Colombia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.