[Hiring] Customer Success Advocate @Sonatype
Mar 29, 2025 - Sonatype is hiring a remote Customer Success Advocate. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
Role Description
This role involves launching your career in the dynamic and growing field of Customer Success and developing in-depth knowledge of modern software development in today's DevSecOps tooling.
- Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
- Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.
- Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
- Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
Qualifications
- Knowledge of current SDLC and the tooling that development organizations use to build applications.
- Ability and desire to learn modern DevOps tooling.
- Well-honed organizational and interpersonal skills.
- Desire to build long-term relationships and help our customers be successful.
- Ability to travel (10% travel to customer locations). Although this position is 100% remote.
Benefits
- 2024 BuiltIn Best Places to Work.
- European Enterprise Awards 2023: Sonatype has been named a winner of the European Enterprise Awards in the Best Enterprise SaaS Provider.
- Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024.
- Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
- SD Times: Best in Show Security.
- Fast Company Best Workplaces for Innovators 2024.
- The Herd Top 100 Private Software Companies 2024.
- 2023 Leader in Forrester-Wave for Software Compensation Analysis.
- 2023 Gartner's Magic Quadrant.
- Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest.
- Diversity & Inclusion Working Groups.
- Parental Leave Policy.
- Paid Volunteer Time Off (VTO).
Company Description
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
Similar Remote Jobs
More jobs at Sonatype
-
Customer Service unspecified ColombiaMar 20, 2025
More Customer Service jobs
-
Customer Service $17.00 to $20.00 per hour USAApr 01, 2025
-
Customer Service $18.00 per hour USAApr 01, 2025
More jobs in Canada
-
All others unspecified USA, CanadaApr 01, 2025
-
Product highly competitive salary USA, CanadaApr 01, 2025
-
Software Development unspecified CanadaApr 01, 2025
Kickstart Your Job Search
Unlock 54,431 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
