[Hiring] German Speaking Customer Service Representative @Mercier Consultancy
Apr 07, 2025 - Mercier Consultancy is hiring a remote German Speaking Customer Service Representative. 💸 Salary: unspecified. 📍Location: Greece.
Role Description
Mercier Consultancy is looking for a German Speaking Customer Service Representative to join our Online Retail Department. In this vital role, you will provide outstanding support to our German-speaking customers, helping them navigate our online retail platform and ensuring a seamless shopping experience.
Your fluency in German will be crucial as you assist clients with inquiries related to product information, order processing, returns, and general customer support. By offering exceptional service, you will play an integral role in maintaining customer satisfaction and loyalty within our online retail operations.
- Provide high-quality customer service in German through various communication channels including phone, email, and chat
- Assist customers with inquiries regarding product details, order status, and shipping information
- Resolve customer issues and complaints effectively and professionally
- Maintain accurate records of customer interactions and inquiries in our CRM system
- Collaborate with warehouse and logistics teams to ensure timely order fulfillment
- Gather customer feedback to support continuous improvement of services and offerings
- Stay updated on current trends and promotions in the online retail industry
Qualifications
- Fluency in both German and English, with excellent written and verbal communication skills
- Strong customer service skills with a focus on resolving issues
- Previous experience in customer service, especially in e-commerce or retail, is preferred
- Able to manage multiple inquiries and tasks efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for online shopping and commitment to providing excellent service
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package (Flight, Transfer and Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- And More...
Company Description
Mercier Consultancy - Making Connections - Delivering Results
At Mercier Consultancy, we are more than just consultants—we are strategic partners in growth. With a legacy built on excellence, BPO, and corporate expansion, we specialize in helping businesses scale with precision and efficiency.
Our expertise lies in connecting companies with top-tier talent, optimizing outsourcing solutions, and providing high-end strategies. We work with industries ranging from customer service and tech to aviation and luxury markets, ensuring that every client benefits from our tailored, results-driven approach.
With a reputation for excellence, high earnings, and exclusive opportunities - we redefine what it means to be a consultancy. Whether you're a company looking for expert guidance or a recruiter aiming for unparalleled success, Mercier Consultancy is your gateway to the next level.
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| 📍 | Be aware of the location restriction for this remote position: Greece |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Greece
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Greece |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
