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German Speaking Customer Service for Automotive Department @Mercier Consultancy

[Hiring] German Speaking Customer Service for Automotive Department @Mercier Consultancy

Apr 06, 2025 - Mercier Consultancy is hiring a remote German Speaking Customer Service for Automotive Department. 💸 Salary: competitive monthly salary. 📍Location: Europe.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Mercier Consultancy is looking for a proficient German Speaking Customer Service Representative to join our Automotive Department. In this vital position, you will provide outstanding support to our German-speaking clients, assisting them with inquiries and concerns related to our automotive services.

Your fluency in German will be essential for enhancing customer experiences and ensuring their satisfaction.

As a Customer Service Representative, you will engage with clients through various communication channels, helping them navigate our automotive offerings and providing solutions to their questions. Your expertise and professionalism will play a crucial role in maintaining strong relationships with our customers.

  • Respond to customer inquiries in German via phone, email, and chat regarding automotive services
  • Assist clients with service bookings, product information, and troubleshooting issues
  • Accurately document customer interactions and service requests in our CRM system
  • Collaborate with service and technical teams to ensure prompt resolution of inquiries
  • Educate customers about available automotive products and services
  • Gather feedback from clients to help enhance service quality
  • Participate in training to stay informed about the latest automotive developments

Qualifications

  • Fluency in German and English, both written and verbal, is required
  • Strong customer service orientation and communication skills
  • Experience in customer service, particularly in the automotive sector, is preferred
  • Ability to manage multiple inquiries and prioritize efficiently
  • Detail-oriented with solid problem-solving skills
  • Customer-focused with a desire to provide exceptional service
  • Familiarity with automotive terminology and experience with CRM software is an advantage

Benefits

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package (Flight, Transfer and Hotel)
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • And More...

Company Description

Mercier Consultancy - Making Connections - Delivering Results

At Mercier Consultancy, we are more than just consultants—we are strategic partners in growth. With a legacy built on excellence, BPO, and corporate expansion, we specialize in helping businesses scale with precision and efficiency.

Our expertise lies in connecting companies with top-tier talent, optimizing outsourcing solutions, and providing high-end strategies. We work with industries ranging from customer service and tech to aviation and luxury markets, ensuring that every client benefits from our tailored, results-driven approach.

With a reputation for excellence, high earnings, and exclusive opportunities - we redefine what it means to be a consultancy. Whether you're a company looking for expert guidance or a recruiter aiming for unparalleled success, Mercier Consultancy is your gateway to the next level.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Europe
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
German Speaking Customer Service for Automotive Department @Mercier Consultancy
Customer Service
Salary 💸 competitive monthly salary
Remote Location
Europe
Job Type full-time
Posted Apr 06, 2025
Apply for this position Unlock 54,439 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Europe
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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