[Hiring] German Speaking Customer Care Specialist @Patrique Mercier Recruitment PT
Mar 30, 2025 - Patrique Mercier Recruitment PT is hiring a remote German Speaking Customer Care Specialist. 💸 Salary: performance and transportation bonuses, private health care benefits. 📍Location: Europe, Germany.
Role Description
This role involves providing support and assistance to our German-speaking clients, ensuring they receive excellent service and solutions to their inquiries.
- Manage customer inquiries through various channels, including phone, email, and chat, in German.
- Assist customers with product related questions, account inquiries, and technical support.
- Deliver a positive customer experience by effectively addressing concerns and resolving issues.
- Accurately record customer interactions in the CRM system.
- Collaborate with internal teams to resolve complex inquiries and improve service delivery.
- Gather and analyze customer feedback to identify trends and recommend improvements.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications
- Fluency in German (both written and spoken) and a strong proficiency in English.
- Experience in customer service or related roles is highly desirable.
- Strong communication skills with the ability to engage with customers effectively.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Familiarity with CRM software and customer support tools is an advantage.
- Self-motivated and capable of working independently in a remote work setting.
- Availability to work flexible hours, including evenings and weekends when required.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- 2 additional salaries per year.
- Fully paid training by certified instructors.
Company Description
With a new dawn comes your Next Job! Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.
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| 📍 | Be aware of the location restriction for this remote position: Europe, Germany |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
performance and transportation bonuses, private health care benefits
|
Remote
Location
Europe, Germany
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe, Germany |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
