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Customer Deployment Engineer
@Harrison
[Hiring] Customer Deployment Engineer @Harrison
Apr 03, 2025 - Harrison is hiring a remote Customer Deployment Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Europe, USA, APAC.
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Role Description
As a Customer Deployment Engineer at Annalise.ai, you are responsible for ensuring that our clients, partners, and internal teams receive the best implementation and support experience for the use and integration of Annalise Enterprise solutions. This position will provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution.
- Implement all Annalise Enterprise solutions as part of the project managed implementation team, including software installation, configuration, and system testing.
- Communicate and liaise with the customer and internal teams for detailing project requirements.
- Plan and train customer staff in the support of the Annalise Enterprise solutions.
- Remotely build, configure, and manage Ubuntu Linux enterprise systems.
- Work with various healthcare industry vendor partners to create and maintain integrations required for our customer base.
- Maintain and assist managing test environments for problem replication.
- Deliver effective and high-quality technical support (Level 2 and 3) to our growing customer base, delivering solutions to both technical and non-technical end users.
- Provide remote support, troubleshooting, and issue resolution for Annalise.ai customers and the Annalise.ai sales team.
- Troubleshoot and diagnose customer issues using a variety of resources, including documentation, knowledge-base articles, known issues list, and the wider technical teams via email/phone/chat.
- Own and manage customer cases and customer expectations effectively and professionally.
- Independently deliver great customer experiences by providing responsive support to difficult technical projects or tasks/issues without supervision.
- Maintain close communication with customers regarding ongoing support tasks and resolving escalated customer complaints.
- Manage escalation to Level 4 support when required.
- Document troubleshooting and problem resolution steps including root cause analysis.
- Act as technical expert within the region, assisting sales and pre-sales with proposals.
- Ensure all work is clearly documented in line with organisational policies and regulatory guidelines.
- Work effectively with colleagues and customers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
- Build trusting relationships by acting with integrity, courtesy, and responsibility.
- Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
- Drive continuous improvement of current delivery and support framework, systems and processes.
- Adhere to all HIPAA, PHI, ISO and all appropriate regulatory guidelines.
Qualifications
- Computer science degree or similar discipline.
- Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint).
- Familiarity with systems such as AWS and VMWare (certifications preferable).
- Previous experience in roles such as System Admin or Infrastructure Engineer.
- Results driven and dedicated to delivering outstanding work.
- 5+ years of service experience in healthcare informatics and/or medical imaging informatics technologies.
- Experience with installing and maintaining Linux operating systems.
- Experience with configuration and scripting (bash or python).
- Knowledge of DNS, TCP/IP and other networking concepts.
- Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, EHR, and RIS).
- Willingness to learn new technologies with an eagerness to constantly improve your technical skills.
- Excellent verbal and written communication skills required.
- Ability to work in challenging international, multinational, cross functionally and cross-cultural teams.
- Willingness to travel up to 25% of the year.
Nice to have (but not essential)
- Experience with healthcare workflow engines (e.g., Nextgen Connect).
- Experience with containerisation platforms (e.g., Docker, Kubernetes).
- Strong customer engagement and relationship building skills.
- Demonstrated strong organisational, analytical, and decision-making skills.
- Ability to work on multiple concurrent tasks/activities and meet customer expectations.
- Able to work independently, with a self-starter attitude, and as part of a wider team.
Benefits
- Generous parental support including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing.
- $1000 personal L&D budget, access to LinkedIn Learning, plus opportunities for internal mobility and leadership training.
- Flexible and remote-friendly working.
- Work with a bunch of awesome, genuine people who are passionate about what they do.
- Make an impact with full trust and autonomy to work on big & complex projects.
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| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA, APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe, USA, APAC
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA, APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
