Member Coordinator @Pacific Health Group

[Hiring] Member Coordinator @Pacific Health Group

Apr 03, 2025 - Pacific Health Group is hiring a remote Member Coordinator. 💸 Salary: $23 - $24 per hour. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are excited to invite a dedicated and versatile Member Coordinator to join our dynamic team. As a key player in our member coordination department, this role is critical to ensuring the success and efficiency of our organization. You will be responsible for managing a wide range of member-focused activities that contribute directly to the quality of services we provide. This is an excellent opportunity for a highly organized individual with a passion for customer service, healthcare, and operational excellence.

Member Assessments: Conducting comprehensive evaluations of our members' needs, preferences, and eligibility through in-depth conversations, reviewing medical history, and collecting relevant data.
Referral Processes: Managing and optimizing systems for directing members to appropriate services, healthcare providers, or specialists, while maintaining relationships with service providers.
Lead Care Management: Coordinating care for high-priority or complex cases, collaborating with healthcare providers, family members, and other parties to ensure continuous care.
Quality Assurance: Implementing and maintaining quality control measures, conducting regular audits, performance reviews, and obtaining member feedback.
Data Entry: Accurately inputting and updating member data in databases, ensuring confidentiality and data integrity.
Call Center Supervision: Overseeing call center operations, monitoring call quality, and implementing strategies to improve customer service.
Patient Verification: Verifying the identity and eligibility of patients or members, ensuring accuracy of provided information.
Resource Development: Creating and maintaining resources that support the team’s daily activities, including training materials and process documentation.
Mailing Distribution: Overseeing the distribution of physical materials such as flyers and brochures to members.
Additional Responsibilities: Taking on any additional duties as needed, including administrative support and system updates.

Qualifications

Strong organizational skills with a keen eye for detail
Proven reliability and self-motivation to manage multiple tasks efficiently
Adaptability to occasional changes in the workplace environment
Proactive attitude and strong work ethic with a desire to contribute to team success
Comfort with speaking on the phone for extended periods and handling sensitive information
At least 2+ years in an office/administrative environment, ideally in a healthcare or member services setting

Key Attributes

Excellent communication skills, both written and verbal
Ability to multitask and prioritize effectively in a fast-paced environment
Detail-oriented with a focus on accuracy and high-quality service delivery
Team player with a positive attitude and collaborative approach

Working Conditions

Fully remote, 40 hours per week
Pay: $23 - $24 per hour
Hours: 8:30 AM - 5:00 PM, Monday through Friday

Similar Remote Jobs

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 55,377 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Member Coordinator @Pacific Health Group

Customer Service

Salary 💸 $23 - $24 per hour	Remote Location USA
Job Type full-time	Posted Apr 03, 2025

Apply for this position Unlock 55,377 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Member Coordinator Apply for this position Unlock 55,377 Remote Jobs

Get daily remote job opportunities in your inbox

[Hiring] Member Coordinator @Pacific Health Group

Similar Remote Jobs

More jobs at Pacific Health Group

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search