[Hiring] Customer Experience Specialist @CookUnity
Apr 06, 2025 - CookUnity is hiring a remote Customer Experience Specialist. đź’¸ Salary: usd 1016. đź“ŤLocation: Argentina.
Role Description
We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives.
The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time, you'll be handling different cases that require time-sensitive responses. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role.
Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
- Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
- Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
- Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
- Escalate critical cases and exceptions to CX Supervisor for proper follow-up
- Process orders, forms, applications, and general subscription requests
- Develop a deep expertise in our product, key differentiators, and the value it provides to our customers
Qualifications
- You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat
- You have an outstanding level of English (oral and written) and effective communication skills
- You are customer-centric and love helping people
- You are very organized, even under pressure
- You have a positive attitude, great people skills, and supportive and you are willing to go the extra mile for a team member
- Your North Stars are Quality and Empathy
- If you have knowledge of nutritional information and fine dining, we would love to speak with you!
Requirements
- Multiple schedules available
- Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
- Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote
Benefits
- Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
- Work remotely: design the life that you want
- Enjoy 15 days of vacation each year from the start date
- 16 fully paid Argentinean holidays
- Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider
- 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
- Paid Family leave
- Compassionate Leave: 3-5 days each time the need arises
- Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
- Personalized English coach
Interview process
- Application review - Please submit your English version resume
- Recruiter Interview
- Take home test
- Hiring Manager Interview
- Reference Check
- Offer
Salary Range
Monthly Salary Range (for Argentina-based candidates): USD 1016
Tentative starting date: May 05th, 2025.
If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
Similar Remote Jobs
More jobs at CookUnity
-
Software Development $150,000 - $200,000 usd USAApr 09, 2025
More Customer Service jobs
-
Customer Service unspecified USAApr 14, 2025
-
Customer Service unspecified USAApr 14, 2025
-
Customer Service unspecified USAApr 14, 2025
More jobs in Argentina
-
Customer Service competitive earnings USA, UK, Australia +9 moreApr 13, 2025
-
All others up to $45.00 per hour usd USA, UK, Canada +2 moreApr 13, 2025
-
Finance / Legal up to $50.00 per hour usd USA, UK, Canada +2 moreApr 13, 2025
Kickstart Your Job Search
Unlock 54,438 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Argentina |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
usd 1016
|
Remote
Location
Argentina
|
|
Job Type
full-time
|
Posted
Apr 06, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Argentina |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
