Technical Account Manager @NICE

[Hiring] Technical Account Manager @NICE

Apr 06, 2025 - NICE is hiring a remote Technical Account Manager. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves managing customer relationships post-purchase of NICE CX products, ensuring their success through effective account management.

Serve as the single point of contact for assigned accounts, engaging resources across teams to resolve issues and requests.
Develop and maintain productive relationships with assigned accounts, holding regular discussions to review open issues and understand their needs.
Demonstrate excellent triage and troubleshooting skills, teaching peers to improve their success.
Partner with NICE CX teams to ensure technical challenges and issues are handled properly and within SLA targets.
Exhibit superior knowledge of NICE CX products and associated technologies.
Gain a deep understanding of each customer's environment and propose solutions to accelerate their success.
Develop and present customized presentations to quantify and qualify product/service usage and next steps.
Assist the team by taking ownership of escalations in your area of expertise.
Develop business cases outlining problems, impacts, proposed solutions, and outcomes to improve NICE CX performance.
Assist customers in preparation for go-live, building confidence as they begin using products in a live environment.
Occasional travel (up to 25%) required for customer site visits.

Qualifications

Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required.
6+ years in a Technical/Service role in software, telecommunications, or customer service.
Demonstrated technical problem-solving proficiency.
Excellent analytical and advanced troubleshooting skills with end-users/customers.
Excellent customer service and communication skills, both verbal and written.
Ability to multitask and work well in a fast-paced environment.
Proficient in Microsoft Office applications.
Able to work with little supervision and complete projects.
Working technical knowledge of contact center software/design/functionality.
Demonstrated experience in a fast-paced environment and meeting customer time constraints.

Requirements

Broad skills in both technology and analysis; experience in communicating at a technical and functional level while managing business rapport.

Benefits

Join a market-disrupting global company with opportunities for growth and collaboration.
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Technical Account Manager @NICE

Sales / Business

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 06, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.