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Customer Service
Financial Service Specialist 1
@Nordstrom Card Services Inc
[Hiring] Financial Service Specialist 1 @Nordstrom Card Services Inc
Mar 25, 2025 - Nordstrom Card Services Inc is hiring a remote Financial Service Specialist 1. đź’¸ Salary: eligible for incentives, $50/month subsidy. đź“ŤLocation: USA.
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Role Description
As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment. A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service.
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
- Perform other duties as assigned
Qualifications
- 1+ years of experience in customer service
- The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
- A quiet, distraction free, secure workspace
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
- The ability to work with integrity and respect confidentiality
- The ability to independently apply strong analytical, problem-solving and decision making-skills
- Clear and professional communication skills with customers and co-workers, both verbally and written
- The ability to work a flexible schedule based on department needs, including nights and weekends
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
eligible for incentives, $50/month subsidy
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
