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Customer Service
Customer Service Representative
@David Kennedy Recruitment
[Hiring] Customer Service Representative @David Kennedy Recruitment
Mar 27, 2025 - David Kennedy Recruitment is hiring a remote Customer Service Representative. 💸 Salary: base salary + bonuses. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing exceptional customer service and support to clients in the travel industry.
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
Qualifications
- Native / fluent in Italian (C2) both verbal and written
- Fluent in English (minimum B2 level)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and cross-selling products or services
- Customer-focused mindset with a commitment to delivering high-quality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problem-solving mindset
- Ability to effectively communicate, both written and verbally
- Ability to multitask in fast paced environment
Requirements
- Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h
Benefits
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
base salary + bonuses
|
Remote
Location
Europe
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
