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Customer Service
Customer Support Representative
@David Kennedy Recruitment
[Hiring] Customer Support Representative @David Kennedy Recruitment
Mar 22, 2025 - David Kennedy Recruitment is hiring a remote Customer Support Representative. 💸 Salary: base salary + performance bonuses. 📍Location: Romania.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting customers of an e-commerce platform as a Customer Support Representative.
- Communication via incoming telephone, emails, and chat with customers to solve their issues or inform them about product features.
- Customer Order Management.
- Secure and deepen client retention, contributing to excellent customer support.
- Ensure all complaints are recognized, recorded, confirmed, and solved effectively.
- Proactively propose ways to improve processes.
- Adhere to given processes and procedures.
- Update the database of customers and document activities.
- Report the most common issues to the support team for further escalations.
Qualifications
- Native/fluent in Slovenian both verbal and written.
- Good command in English (minimum B2 level).
- High school diploma or an equivalent.
- Excellent customer service and relationship building skills.
- High motivation and enthusiastic approach, self-organized.
- Ability to work in a fast-paced organization.
- Good numerical and reasoning skills.
Benefits
- Possibility to work remotely within Romania, after 6 months, work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania.
- Transportation coverage.
- Attractive remuneration package.
- Signing bonus (paid in 12 installments).
- Holidays: 20 days/year and an extra day after a year.
- Contract for an undetermined period.
- Fully paid training.
- Comprehensive relocation support including 6 months accommodation.
- Meal tickets (30 RON/day) – approx 150 EUR net/month.
- Private medical package.
- Internal development opportunities.
- Discounts with partners.
- Gympass monthly subscription.
- Employee assistance/wellbeing program subscription.
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| 📍 | Be aware of the location restriction for this remote position: Romania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
base salary + performance bonuses
|
Remote
Location
Romania
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Romania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
