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Customer Service
Experience Partner
@Granicus
[Hiring] Experience Partner @Granicus
Apr 02, 2025 - Granicus is hiring a remote Experience Partner. 💸 Salary: $80,000-$90,000 usd. 📍Location: USA, UK, Canada, India, Australia, New Zealand, Armenia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves developing, growing, and managing strategic customer relationships.
- Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
- Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
- Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
- Identify and develop customer engagement and recognition opportunities.
- Drive organic growth by leveraging our current book of business and relationships.
- Work with customers to create demand for Granicus services and solutions.
- Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.
- Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.
- Represent Granicus in speaking roles, panel participation, and internal or external engagements.
Qualifications
- 2-3 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches.
- Ability to serve as a trusted, strategic adviser to top professionals.
- Demonstrated commercial acumen and successful track record of customer or project P&L management.
- Passion for public service, citizen engagement, service transformation, and communication.
- Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues and customers.
- Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done.
- Exceptional interpersonal skills for internal and external relationship-building.
- Ability to thrive in a lean, self-propelling, proactive environment.
- Commitment to diversity of thought and consideration of different ideas.
Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Benefits
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage
- And more!
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| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada, India, Australia, New Zealand, Armenia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$80,000-$90,000 usd
|
Remote
Location
USA, UK, Canada, India, Australia, New Zealand, Armenia
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada, India, Australia, New Zealand, Armenia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
