Back to Remote jobs >
All others
Operations Specialist
@Granicus
[Hiring] Operations Specialist @Granicus
Apr 05, 2025 - Granicus is hiring a remote Operations Specialist. 💸 Salary: unspecified. 📍Location: Costa Rica.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are currently searching for an Operations Specialist to join our Customer Experience (CX) Services Operations team, a joint operations and analytics function serving our Chief Customer Officer’s organization. The Operations Specialist plays a pivotal role in ensuring the seamless execution of our internal processes and customer-facing operations.
- Serve as a subject matter expert on the Granicus "lead to cash” process advising professional services team members on operational best practices, efficient internal workflows and systems usage.
- Proactively identify operational bottlenecks and challenges within Granicus's processes and workflows.
- Use tools like Wrike, Microsoft Excel, Salesforce and/or PowerBI to prepare reports and dashboards summarizing key performance metrics.
- Continuously improve the CX Ops enablement curriculum for professional services teams.
- Play a supporting role in special projects such as the integration of newly acquired SaaS companies into Granicus' internal systems and company culture.
- Facilitate internal discovery sessions to consistently understand the diverse methodologies utilized by Granicus CX teams in supporting customers.
- Author and own documentation for existing operational processes and automated workflows within the CX Ops team.
- Operationalize the day-to-day maintenance of new tools, solutions, and processes to optimize the CX Teams’ performance.
- Serve as a pivotal link between Granicus Customer Experience teams and internal stakeholders.
- Actively participate in CX Ops team culture; develop strong relationships with your peers and lend a hand wherever needed.
Qualifications
- Proven experience (5+ years) in a similar role, preferably in a SaaS or technology-driven environment.
- Advanced use of CRM software (e.g. Salesforce) and project management platforms (e.g. Wrike) required.
- Demonstrated ability to plan, manage and follow-through on complex, multi-phase internal projects.
- Complete comfort developing a project plan, tracking progress, holding team members accountable and effectively escalating for additional support when challenges arise.
- Experience supporting M&A activities in a SaaS environment strongly preferred.
- Excellent analytical and problem-solving abilities with a focus on data-driven decision-making.
- Exceptional communication skills, both verbal and written.
- Passion for developing and championing performance metrics and dashboards.
Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner.
Benefits
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
- Employee Resource Groups to encourage diverse voices.
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
Similar Remote Jobs
More jobs at Granicus
-
Software Development unspecified USA, UK, Canada +4 moreApr 10, 2025
-
All others unspecified Northern America, UK, India +2 moreApr 07, 2025
More All Others jobs
-
All others $24.00 to $27.00 per hour USAApr 12, 2025
-
All others $203,300.00 to $221,171.97/year USAApr 12, 2025
More jobs in Costa Rica
-
Design us$90,223 to us$139,037 USA, UK, Canada +35 moreApr 12, 2025 -
Sales / Business unspecified USA, Germany, France +17 moreApr 12, 2025
-
Product base salary range: $126,200.00 - $189,300.00 Europe, USA, Costa RicaApr 12, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,468 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Costa Rica |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Costa Rica
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Costa Rica |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
