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Software Development
Technical Implementation Consultant
@Granicus
[Hiring] Technical Implementation Consultant @Granicus
Apr 10, 2025 - Granicus is hiring a remote Technical Implementation Consultant. 💸 Salary: unspecified. 📍Location: USA, UK, Canada, India, Australia, New Zealand, Armenia.
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Role Description
This Technical Implementation Consultant role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management.
- Master the AMANDA platform – you will be the internal expert on the implementation of the product.
- Serve as an advisor to the customer as they improve their online processes.
- Define features, phases, and solution requirements for customer implementations.
- Provide specifications according to which the solution is defined, managed, and delivered.
- Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients.
- Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications.
- In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality.
- Clarify and drive implementation commitments.
- Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer.
- Develop training and implementation documentation for customized implementations.
- Conduct system training for client administrators and developers, when applicable.
- Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas.
- Ensure acceptance criteria are clearly defined and verify it matches the requirements.
- Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems.
- Effectively communicate your insights and plans to cross-functional team members.
- Prioritize initiatives based on business needs and requirements.
- Serve as a liaison between stakeholders and users.
- Assess the needs of each client; recommend and document solutions.
- Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary.
Qualifications
- BA/BS degree or equivalent experience in development.
- High level technical literacy and familiarity with a broad scope of technologies used to build web applications.
- 5+ years of experience with APIs, PostGreSQL, MySQL, JSON, XML, HTML, CSS and JavaScript.
- 5+ years of experience with Python.
- 2-5 years of experience with React.
- Ability to analyze a process, and easily see the “if/then” in the logic.
- Ability to build online forms and/or workflow strongly preferred.
- Strong history of successfully facilitating technical implementations on time.
- Excellent communications skills – listening, verbal, and written.
- Ability to work both independently and as a member of cross-functional teams.
- Track record of functioning well in a fast-paced, dynamic environment with competing demands.
- Value the importance of user experience.
- Passion for customers.
- Bilingual (English and French) – preferred.
- Previous experience with the AMANDA product.
Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
- Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada.
Benefits
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
- Building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
- Employee Resource Groups to encourage diverse voices.
- Coffee with Mark sessions – Employees interact with our CEO on important issues.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
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️
| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada, India, Australia, New Zealand, Armenia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
USA, UK, Canada, India, Australia, New Zealand, Armenia
|
|
Job Type
unspecified
|
Posted
Apr 10, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada, India, Australia, New Zealand, Armenia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
