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Customer Service
German Speaking Customer Consultant
@Mercier Consultancy
[Hiring] German Speaking Customer Consultant @Mercier Consultancy
Apr 06, 2025 - Mercier Consultancy is hiring a remote German Speaking Customer Consultant. 💸 Salary: competitive monthly salary with performance bonus. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing exceptional support to our German-speaking clients, guiding them through our online services and ensuring a seamless and satisfying experience.
- Assist German-speaking clients with queries regarding our online services via multiple channels, including phone, email, and chat
- Troubleshoot issues related to online products and services and provide timely solutions
- Maintain accurate records of client interactions and document troubleshooting steps
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Educate clients on product functionalities, features, and best practices
- Gather client feedback to continuously improve service offerings and support processes
- Stay informed about industry trends and updates in key online services technologies
Qualifications
- Fluency in German and English, both written and verbal
- Strong customer service orientation and problem-solving skills
- Effective communication abilities and interpersonal skills
- Detail-oriented with strong organizational capabilities
- Ability to manage multiple inquiries in a fast-paced environment
- Experience in customer service, preferably within the tech or online services sector is desirable
- A proactive attitude and willingness to learn about new products and services
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package (Flight, Transfer and Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- And More...
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive monthly salary with performance bonus
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 06, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
