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DeFi Transaction Support Specialist
@Whitecollars
[Hiring] DeFi Transaction Support Specialist @Whitecollars
Mar 12, 2025 - Whitecollars is hiring a remote DeFi Transaction Support Specialist. đź’¸ Salary: $3k/month. đź“ŤLocation: USA.
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Role Description
This role involves assisting members with on-chain transactions, troubleshooting issues, and providing real-time guidance via chat and quick 1:1 calls. Your responsibilities include ensuring that members confidently and successfully execute their transactions while maintaining security and efficiency.
- Member Support & Issue Resolution: Deliver prompt, high-quality assistance via live chat and private tickets, addressing member inquiries with clear, technically accurate responses.
- On-Chain Transaction Troubleshooting: Diagnose and resolve issues related to wallets, token swaps, cross-chain bridging, staking, smart contract interactions, and gas fee optimizations. Guide users through failed transactions, pending states, and reorg scenarios.
- Technical Walkthroughs: Conduct real-time 1:1 video or voice sessions to assist members in navigating complex DeFi protocols, setting up secure wallets, signing transactions, and recovering lost assets.
- Security & Best Practices Advocacy: Educate members on private key management, phishing prevention, contract approval risks, slippage settings, and protocol-specific vulnerabilities to enhance transaction safety.
- Support Process Optimization: Develop and maintain a knowledge base with detailed Loom walkthroughs, structured Scribe step-by-step guides, and comprehensive FAQs to minimize repetitive inquiries and enhance self-service resolution.
Qualifications
- Extensive hands-on experience with decentralized finance (DeFi) operations, including token swaps, cross-chain bridging, staking, liquidity provision (LPing), yield farming, and smart contract interactions.
- Highly skilled in using and troubleshooting various non-custodial wallets such as MetaMask, Phantom, Rabby, and other on-chain tools, including hardware wallets and multi-signature setups.
- Adept at diagnosing and resolving transaction failures, gas fee optimizations, slippage issues, stuck transactions, and RPC/network-related complications.
- Strong understanding of wallet security best practices, phishing risks, and smart contract vulnerabilities, ensuring users avoid common pitfalls.
- A naturally friendly and approachable problem-solver who excels at breaking down complex blockchain concepts into clear, digestible steps for users of all experience levels.
- Can predict common user issues and provide efficient, step-by-step troubleshooting in real-time.
- Willing and able to hop on video or voice calls to guide users through transactions, troubleshoot issues, and enhance their DeFi experience.
Requirements
- Answer inquiries within 15 minutes.
- Resolve 95% of inquiries within 24 hours.
- Maintain a 90%+ accuracy rate in responses.
- Achieve a 90%+ satisfaction score.
Work Arrangement
- Full-time
- Fully Remote
- 8 AM to 2 PM EST (6 hours/day - Monday to Friday)
Salary
- $3k/month
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$3k/month
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
