[Hiring] Customer Success Representative @TestGorilla
Mar 23, 2025 - TestGorilla is hiring a remote Customer Success Representative. 💸 Salary: €18,000 - €25,000 annual compensation. 📍Location: Northern America.
Role Description
As a Customer Success Representative, your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.
- Become an expert in all areas of TestGorilla
- Provide guidance to paying customers about how to use the product
- Troubleshoot technical issues when they arise
- Liaise with the development team
- Ensure the customer is continuously informed along the way
This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.
- Answer written support inquiries through email and chat
- Educate customers on best practices
- Drive adoption
- Increase renewal rates and reduce churn
- Proactively reach out to customers to help with onboarding
- Assist as needed with documentation, research, and other side projects
- Provide customer-focused feedback to other teams
Qualifications
- Inspired by our mission to put 1 billion people in dream jobs
- Fully aligned with our values
- Motivated by doing right by our customers
- Experience working in Customer Support or Success for a SaaS product
- Career focused on Customer Success
- Natively proficient in verbal and written English
- Very comfortable working remotely
- Incredible communicator and excellent writer
- Comfortable troubleshooting issues
- Cool under stress
- Organized and self-sufficient
- Resourceful problem solver with a strong desire to learn
- Receptive to feedback
- Comfortable giving feedback to help others improve
- Handle difficult customers with ease and professionalism
- Advocate for the customer to help improve the product
- Set expectations about what can and will be done and when
- Extremely attentive to detail
- Cares about doing good work and takes initiative
Requirements
- Previous knowledge of Zendesk, HubSpot, Confluence, Jira, and support ticketing platforms (bonus points)
Benefits
- Helping shape a fast-growing HR tech startup as an early employee
- Fully remote position with bright, motivated, and friendly colleagues around the world
- €18,000 - €25,000 annual compensation (base + discretionary bonus, based on experience and performance), stock appreciation rights
- (Mostly) Flexible hours and vacation
- Paid parental leave
- Remote working budget: €1,000 per year
- Learning & development budget: 3.5% of salary
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
€18,000 - €25,000 annual compensation
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
