Back to Remote jobs  >   Customer Service
Customer Success Manager @Elite Technology

[Hiring] Customer Success Manager @Elite Technology

Apr 05, 2025 - Elite Technology is hiring a remote Customer Success Manager. đź’¸ Salary: competitive compensation package. đź“ŤLocation: USA, UK, Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Success Manager at Elite is a high-impact role focused on the management of customer relationships and working with customer firms to fully realize the value of Elite products and services. This position requires a high level of performance in customer success and SaaS environments, and the ability to understand, communicate, and problem-solve complex software.

  • Drive Adoption & Value Realization: Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively and benefiting from all available features.
  • Customer Management: Develop and maintain strong, long-term relationships with customers to drive satisfaction, renewals, and expansion opportunities.
  • Retention Focus: Collaborate closely with customers to address their needs and concerns, ensuring high retention rates and identifying at-risk accounts for early intervention.
  • Customer Education & Enablement: Work with Product to understand new products and features as they’re released and enable customers to benefit from ongoing product developments.
  • Proactive Communication: Regularly check in with customers to offer updates, gather feedback, and provide solutions that enhance their experience.
  • Collaboration with Sales, Services & Support Teams: Work closely with internal teams to share customer insights, optimize service delivery, and drive growth opportunities.
  • Perform other duties as assigned to support the overall goals and objectives of the department/company.

Qualifications

  • 5+ years of experience in customer success, account management, or a related field, and 2+ years of experience with legal technology (legal tech) or finance technology (fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors.
  • Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders, ideally within enterprise organizations or high-growth tech companies.
  • Experience in delivering advanced customer education and enablement programs, including onboarding, ongoing training, and the fostering of deeper product adoption and usage.
  • Understanding of customer success metrics and the ability to leverage data to inform strategy, optimize customer engagement, and achieve business outcomes, such as retention, expansion, and upsell.
  • Demonstrated expertise in risk management, implementing proactive strategies to mitigate churn, and successfully turning around at-risk accounts.
  • Strong cross-functional collaboration skills, with a history of working closely with Sales, Product, Engineering, and Support teams to align customer success strategies with broader organizational goals.
  • Experience influencing C-suite executives and key decision-makers to achieve account expansion and strategic partnership goals.
  • Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics tools to manage account health, performance, and engagement efforts at scale.
  • Up to 25% travel.
  • Experience managing global accounts across various time zones, industries, and customer segments.
  • Expertise in building scalable, repeatable processes for customer success teams to drive consistency in performance across regions or segments.

Benefits

  • Competitive Compensation Package
  • Comprehensive Healthcare Coverage (Health, Dental, Vision)
  • Retirement Savings Plan with an Employer Contribution
  • Professional Development Opportunities
  • Tuition Reimbursement
  • Parental Leave
  • Time Off
  • Wellness Initiatives

Similar Remote Jobs

More jobs at Elite Technology

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 54,591 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
đź“Ť Be aware of the location restriction for this remote position: USA, UK, Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Success Manager @Elite Technology
Customer Service
Salary đź’¸ competitive compensation package
Remote Location
USA, UK, Canada
Job Type full-time
Posted Apr 05, 2025
Apply for this position Unlock 54,591 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA, UK, Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Manager Apply for this position Unlock 54,591 Remote Jobs
Ă—
  • Unlock 54,591 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access