[Hiring] Customer Success Manager @Iotap Inc
Apr 02, 2025 - Iotap Inc is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365’s solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.
- Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
- Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
- Gather customer feedback to drive product improvements and advocate for user needs internally
- Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
- Find paths for success, helping them unlock the full potential of Work 365’s features
- Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
- Ensure contract adherence while supporting clients through renewals, expansions, and changes
- Support customer escalations, troubleshooting business and technical challenges efficiently
Qualifications
- 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
- Strong relationship management skills, with a customer-centric and empathetic approach
- Technical proficiency — comfortable explaining complex processes to both technical and non-technical stakeholders
- Excellent communication skills (written, verbal, and presentation)
- Data-driven mindset, able to use metrics and analysis to make strategic decisions
- Project management skills — capable of juggling multiple priorities in a fast-paced environment
- Experience with Microsoft Dynamics, Power Apps, or CSP programs
- Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
- Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
