Back to Remote jobs >
Customer Service
Sr. Customer Success Manager
@Iotap Inc
[Hiring] Sr. Customer Success Manager @Iotap Inc
Apr 02, 2025 - Iotap Inc is hiring a remote Sr. Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves driving customer success and relationship management for Work 365, a SaaS application for subscription-based revenue generation.
- Partner with the Enterprise Account Manager (EAM) to support account growth and strategic expansion.
- Focus on adoption, satisfaction, and value realization, assisting the EAM in cultivating and retaining key accounts.
- Build and maintain strong relationships with key customer stakeholders, from business leaders to technical professionals.
- Act as a trusted advisor, guiding customers on best practices and optimizing Work 365 for their operations.
- Advocate for customers internally, ensuring feedback and high-priority issues are addressed by product and engineering teams.
- Collaborate with the Enterprise Sales Team on contract renewals and expansions to ensure continuous value and ROI.
- Identify and mitigate risks of churn by proactively addressing adoption challenges and customer pain points.
- Leverage data-driven insights to track customer health, usage trends, and adoption gaps.
- Identify opportunities for further optimization of customer operations and efficiency with Work 365’s product offerings.
- Partner with cross-functional teams to align customer needs with Work 365’s roadmap and capabilities.
- Provide structured feedback on product improvements and advocate for feature enhancements.
- Ensure customers are aligned with Microsoft Dynamics, Power Platform, and CSP program best practices.
- Engage in executive-level conversations to position Work 365 as a critical component of customer operations.
- Lead strategic business reviews, presenting data-driven insights and recommendations.
- Orchestrate internal resources for seamless collaboration and timely resolution of customer challenges.
- Identify and execute expansion opportunities, helping customers discover new functionalities within Work 365.
- Develop frameworks and methodologies for scaling customer success initiatives across multiple accounts.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or Consulting within a SaaS, cloud, or subscription-based environment.
- Proven ability to manage strategic customer relationships and influence stakeholders.
- Strong business acumen to align SaaS solutions with customer business objectives.
- Experience with Microsoft Dynamics, Power Platform, or CSP programs is a huge plus.
- Excellent communication and presentation skills for engaging with technical and business audiences.
- Data-driven mindset, leveraging analytics to track customer health and areas for improvement.
- Proactive problem-solving and troubleshooting skills to address challenges before they impact retention.
- Project management skills with experience juggling multiple customer initiatives in a fast-paced environment.
Requirements
- 3+ years of experience in Customer Success, Account Management, or Consulting within a SaaS, cloud, or subscription-based environment.
- Proven ability to manage strategic customer relationships and influence stakeholders.
- Strong business acumen to align SaaS solutions with customer business objectives.
- Experience with Microsoft Dynamics, Power Platform, or CSP programs is a huge plus.
- Excellent communication and presentation skills for engaging with technical and business audiences.
- Data-driven mindset, leveraging analytics to track customer health and areas for improvement.
- Proactive problem-solving and troubleshooting skills to address challenges before they impact retention.
- Project management skills with experience juggling multiple customer initiatives in a fast-paced environment.
Similar Remote Jobs
More jobs at Iotap Inc
More Customer Service jobs
-
Customer Service $17-$20 per hour USAApr 13, 2025
-
Customer Service competitive base salary Northern America, UK, Canada +1 moreApr 13, 2025
More jobs in USA
-
Software Development 238800-382100 usd annually USAApr 13, 2025
-
Sales / Business 130000-205000 usd annually USA, Germany, IndiaApr 13, 2025
-
Customer Service $17-$20 per hour USAApr 13, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,496 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
