[Hiring] Remote Support Engineer @ITC Infotech

Apr 13, 2025 - ITC Infotech is hiring a remote Remote Support Engineer. 💸 Salary: unspecified. 📍Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing remote IT support and managing incidents effectively.

Provide Remote IT Support: Troubleshoot hardware, software, and network issues via remote desktop tools, phone, or email.
Incident Management: Log, track, and resolve incidents and service requests in a timely manner following the company's SLAs.
Technical Assistance: Assist users with issues related to computers, printers, mobile devices, operating systems (Windows, macOS), software applications, and network connectivity.
Account and Access Management: Handle user account setups, password resets, and manage access rights as per company policy.
Escalation Management: Escalate complex issues to higher-tier support teams or vendors, ensuring proper follow-up.
Document Resolutions: Create and maintain detailed documentation of solutions, knowledge base articles, and support processes.
Customer Interaction: Maintain high standards of customer service by communicating clearly and effectively with end-users, understanding their issues, and providing solutions in a courteous manner.
Software Installations and Updates: Remotely install, update, and configure software applications and security patches.
System Monitoring: Monitor critical IT systems, responding to alerts and potential issues before they affect users.
Collaborate with Other IT Teams: Work closely with other IT support teams to ensure efficient and effective service delivery.

Company Description

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Remote Support Engineer @ITC Infotech

Customer Service

Salary 💸 unspecified	Remote Location India
Job Type full-time	Posted Apr 13, 2025

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.