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Customer Service
Customer Success Engineering Director
@Endor Labs
[Hiring] Customer Success Engineering Director @Endor Labs
Mar 22, 2025 - Endor Labs is hiring a remote Customer Success Engineering Director. đź’¸ Salary: competitive salary. đź“ŤLocation: USA.
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Role Description
As the Customer Success Engineering Director, you will be responsible for defining and executing Endor Labs’ post-sales strategy. You’ll lead services, support, and renewals—owning the customer journey from implementation to adoption, expansion, and long-term retention.
- Own customer adoption, retention, and expansion—with a direct impact on renewals.
- Develop technical success playbooks to help customers maximize Endor Labs’ capabilities.
- Partner with Sales and Product to ensure customers see ongoing value and expand their usage.
- Track customer health metrics and proactively address risks before they escalate.
- Build and scale our professional services offerings, including implementation and enablement programs.
- Develop structured onboarding frameworks and playbooks to reduce time-to-value.
- Drive automation in customer success processes, leveraging AI-driven solutions for efficiency.
- Establish best practices for developer security adoption, including integrations, workflows, and scaling strategies.
- Own and evolve our customer support model, ensuring high responsiveness and effectiveness.
- Define self-service and automation strategies to optimize support efficiency.
- Establish escalation processes and collaborate with engineering to improve product reliability.
- Act as a voice of the customer in product discussions, influencing roadmap priorities.
- Partner with product and engineering to develop AI-driven solutions for support and success.
- Help define new engagement models that align with product-led growth and self-service adoption.
Qualifications
- 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software.
- Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools.
- Experience building and scaling customer success & support teams, ideally at a high-growth startup.
- Expertise in professional services models, support frameworks, and implementation playbooks.
- Passion for AI-driven automation and how it can streamline customer engagement.
- Experience in post-sales ownership of renewals and upsells, partnering with sales teams.
- Strong leadership and executive communication skills.
Benefits
- Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
- 401(k) plan to support your long-term financial goals.
- Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
- Opportunities for co-working and team meetups to foster collaboration.
- A dog-friendly office environment for those who love to bring their fur babies along.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive salary
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 22, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
