Team Lead- Operations @Gigmo Solutions

[Hiring] Team Lead- Operations @Gigmo Solutions

Mar 25, 2025 - Gigmo Solutions is hiring a remote Team Lead- Operations. 💸 Salary: as per industry standards. 📍Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves managing team operations and ensuring high-quality customer service delivery.

Manage team operations, create new solutions, and adapt existing methods and procedures.
Work closely with the management team to align customer support goals with overall business objectives.
Monitor key performance indicators (KPIs) to ensure team goals and targets are met.
Understand the strategic direction set by senior management and communicate team goals and deliverables.
Delegate tasks, set deadlines, and oversee day-to-day operations.
Provide timely feedback to team members and resolve issues.
Create an open communication culture and an inspiring team environment.
Provide guidance, training, and mentoring to team members to improve productivity.
Identify and implement process improvements to enhance efficiency.
Ensure high-quality customer service delivery that meets or exceeds customer expectations.
Handle escalated customer issues and provide resolution in a timely and satisfactory manner.
Collaborate with other departments to address customer concerns and improve overall customer experience.
Recognize high performance and reward accomplishments.
Share reports promptly with management on a timely basis.

Qualifications

Graduate with minimum 4-6 years of experience as Team Lead in Technical Support Process or operations role.
Good knowledge in MS Office.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to use data for decision-making.
Familiarity with customer support software and tools.
Problem-solving skills and the ability to handle escalated customer issues.

Requirements

Laptop (min 8 GB RAM), Windows 10/11, Internet speed- 30 MBPS minimum Upload and Download.
Permanent work from home with rotational shift requirements.

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Team Lead- Operations @Gigmo Solutions

Customer Service

Salary 💸 as per industry standards	Remote Location India
Job Type full-time	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.