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Customer Service
Support Agent
@Techdinamics
[Hiring] Support Agent @Techdinamics
Mar 26, 2025 - Techdinamics is hiring a remote Support Agent. đź’¸ Salary: doe. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for an enthusiastic Level 1 Support Agent who will serve as the first point of contact for customers seeking support assistance through our ticketing system. The agent will perform remote troubleshooting using diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by the customers.
- Serve as the first point of contact for customers seeking support assistance through our ticketing system
- Perform remote troubleshooting through diagnostic techniques and pertinent questions (using our Solutions DB as a base)
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Escalate unresolved issues to the next level of support as required
- Keep tickets up to date with the progress/analysis made (communication, escalations, proper status management, time tracking)
- Follow-up (internally and externally to the customer and other parties) and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Participate in developing our Knowledge Base by documenting solutions or proposing improvements to the existing documentation.
Qualifications
- IT background (Educational background in IT or engineering preferred)
- Ability to diagnose and resolve basic technical issues
- Advanced English (written and spoken)
- Excellent communication skills
- Customer-oriented and cool-tempered
- Working experience on related activities in the IT sector (hands-on experience in software development and web technologies) (preferred)
- Experience working with Ticketing tools (preferred)
- Logistics business knowledge (preferred)
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
doe
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
