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Customer Support Agent @Newstel

[Hiring] Customer Support Agent @Newstel

Mar 30, 2025 - Newstel is hiring a remote Customer Support Agent. 💸 Salary: unspecified. 📍Location: Turkey.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Customer Service Agent, you will be the first point of contact for users, providing support exclusively via email through our Zendesk ticketing system, no phone calls or live chat required. You will play a key role in ensuring user queries are handled efficiently while maintaining internal service guidelines. Additionally, you will collaborate with internal teams to resolve technical questions and provide valuable user feedback for continuous improvement.

  • Handle user inquiries exclusively via email through the Zendesk ticket system.
  • Ensure users adhere to internal guidelines and provide accurate responses to inquiries.
  • Work closely with other internal teams to resolve technical issues and escalate feedback when needed.
  • Maintain an overview of customer support processes and contribute suggestions for improvements.
  • Support the team with a flexible work schedule, 30-40 hours per week.

Qualifications

  • Previous customer service experience or strong communication skills with a good intuition for handling customer interactions.
  • Excellent written communication skills in English (native-level fluency required).
  • Familiarity with helpdesk platforms like Zendesk is a plus, but not required.
  • A proactive team player who enjoys contributing to process improvements.
  • Enthusiasm for digital products, mobile gaming, and online platforms is a bonus.
  • Must be based in Turkey.

Company Description

At Newstel Worldwide, we specialise in next-generation customer service solutions, helping businesses optimise their support operations. Our mission is to connect businesses with their customers through seamless, high-quality interactions. We focus on multilingual support, scalable service models, and a customer-first approach to ensure outstanding experiences across various industries.

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📍 Be aware of the location restriction for this remote position: Turkey
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Back to Remote jobs  >   Customer Service
Customer Support Agent @Newstel
Customer Service
Salary 💸 unspecified
Remote Location
Turkey
Job Type full-time
Posted Mar 30, 2025
Apply for this position Unlock 54,727 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Turkey
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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