Non-Clinical Care Guide @Castlight Health, INC

[Hiring] Non-Clinical Care Guide @Castlight Health, INC

Apr 02, 2025 - Castlight Health, INC is hiring a remote Non-Clinical Care Guide. 💸 Salary: $20/hr- $25/hr. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing outstanding service as part of the Customer Support team.

Represent Castlight to internal and external customers with World Class Service
Respond to customer service requests within established SLA's via email, phone, live chat, etc.
Take ownership of resolving customer service and healthcare navigation issues from start to finish
Exhibit a high level of familiarity with our applications and their functionality
Provide navigation and interpretation of insurance details to employees of High Touch customers
Accurately interpret and explain insurance documents such as Explanation of Benefits (EOB), Medical Billing
Connect to appropriate health plan benefit and employer sponsored offerings
Schedule appointments for the employees of our High Touch customers
Work with 3rd party business partners as an advocate for the employees of our customers
Adhere to all PHI and PI guidelines and applicable laws
Anticipate the need and locate resources for the removal of barriers to care for the employees of our customers

Qualifications

Previous experience preferred in healthcare contact center, health care provider, health care billing, wellness, and/or other health care setting
Proven customer service skills, professional work ethic and a desire to grow within the wellness profession
Laser-focused customer attention and dedication to rapid problem solving and thoughtful responses
Impressive organizational skills and attention to detail
Adept at juggling multiple tasks and customer support requests at the same time
Able to work both independently and as a member of the team
Strong communication skills, both verbal and written
Familiarity with online and Microsoft application tools; Salesforce Service Cloud is a plus
Familiarity with mobile technology
High tolerance for changing fast-paced environment and ability to adapt
Positive, friendly, and professional demeanor with customers
Must be able to work 40 hours per week
Spanish speaker a plus

Requirements

Must be able to start on May 19, 2024 and be present for all training for the following 6-8 weeks
Must successfully complete 6-8 weeks of training with 100% attendance
Willingness to work weekends/evenings and occasional overtime, although this is rare
Typical schedule is Monday through Friday covering shifts starting as early as 5:45am MST and ending at 7pm MST

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Non-Clinical Care Guide @Castlight Health, INC

Customer Service

Salary 💸 $20/hr- $25/hr	Remote Location USA
Job Type full-time	Posted Apr 02, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.