Back to Remote jobs >
Customer Service
Customer Success Engineer
@Endor Labs
[Hiring] Customer Success Engineer @Endor Labs
Mar 22, 2025 - Endor Labs is hiring a remote Customer Success Engineer. đź’¸ Salary: competitive salary and comprehensive benefits. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will:
- Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle.
- Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges.
- Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering.
- Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
- Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises.
- Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
- Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance.
- Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally.
Qualifications
- Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices.
- Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
- A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
- Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences.
- Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals.
Benefits
- Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
- 401(k) plan to support your longterm financial goals.
- Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
- Opportunities for co-working and team meetups to foster collaboration.
- A dog-friendly office environment for those who love to bring their fur babies along.
Company Description
Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.
Similar Remote Jobs
More jobs at Endor Labs
-
Sales / Business competitive salary and comprehensive benefits USAMar 24, 2025
-
Customer Service competitive salary USAMar 22, 2025
-
Sales / Business $320,000-$400,000 USAMar 05, 2025
More Customer Service jobs
-
Customer Service unspecified AustraliaMar 25, 2025
-
Customer Service unspecified AustraliaMar 25, 2025
More jobs in USA
-
Marketing competitive, based on experience and location. USAMar 25, 2025 -
All others competitive salaries, variable with experience Northern America, Americas, Latin America (LATAM) +57 moreMar 25, 2025 -
Sales / Business unspecified USA, India, Western Asia (Middle East)Mar 25, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,215 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive salary and comprehensive benefits
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
