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Customer Service
Customer Service Representative
@RunRemote
[Hiring] Customer Service Representative @RunRemote
Mar 19, 2025 - RunRemote is hiring a remote Customer Service Representative. 💸 Salary: us$1,200 - us$1,300/month. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Service Representative will be the first point of contact for customers, providing support across various channels including email, live chat, phone, and social media. Your primary responsibility is to resolve customer inquiries and issues promptly and efficiently while maintaining a professional and helpful demeanor. You'll manage customer accounts, track and update orders, and handle shipping logistics, ensuring a smooth and satisfying customer experience.
- Be the first point of contact for customer enquiries across email, social media and live chat.
- Allocate enquiries from central channels to the appropriate teams or departments.
- Follow procedures to resolve customer queries in a timely manner and escalate where necessary.
- Assess incoming tickets to prioritise urgency and support needs.
- Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments.
- Use knowledge of products or services to resolve queries or forward them to the appropriate staff.
- Record and provide detailed information when escalating tickets to ensure smooth handover.
- Manage and track progress of customer tickets, ensuring timely follow-ups and resolution.
- Solve customer queries regarding delayed or missing online orders by investigating with shipping carriers.
- Collaborate with internal teams, suppliers, and couriers to resolve customer issues and close communication loops.
- Report recurring issues to management for improvement.
- Respond to enquiries related to contact lens orders and accounts.
- Liaise with stores and suppliers to resolve queries.
- Escalate unresolved issues and report system problems to management.
- Provide support to retail teams on customer and system-related queries.
- Respond to enquiries regarding systems and customer issues.
- Demonstrate professionalism, adaptability, and resilience in all interactions.
- Build strong relationships and communicate effectively.
- Maintain a focus on improving personal performance and key metrics.
Qualifications
- At least 2+ years of experience in a customer service role, with a strong focus on live chat.
- Bachelor’s degree in business, communications, or a related field may be advantageous.
- Must possess excellent customer service skills, ensuring a positive, professional, and solution-oriented experience for every customer.
- Ability to personalise and tailor your communication based on the situation and customer.
- Proficiency with CRM tools like Intercom.
- Intermediate skills in Google and Microsoft suite programs (ppt and Google slides included).
- Ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- Positive attitude and the ability to build relationships with clients.
- Superb written and verbal communication skills.
- Outstanding service attitude and stakeholder management.
- Highly trainable, self-motivated, and passionate about customer service and people.
- Demonstrates a high level of reliability and responsiveness, ensuring timely follow-ups, consistent communication, and prompt resolution of tasks and inquiries.
- Trustworthy and can handle sensitive information.
- A desire to make a change, suggest improvements, and get the job done.
- A sense of urgency and the ability to work towards deadlines.
Benefits
- $50 Internet Allowance
- $50 HMO allowance
- 20 days Paid Time Off
- Great company culture
- Opportunities for career growth
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
us$1,200 - us$1,300/month
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
