[Hiring] Customer Success Specialist @Seniorverse
Mar 21, 2025 - Seniorverse is hiring a remote Customer Success Specialist. đź’¸ Salary: $50,000 - $60,000 base, $20,000 - $40,000 bonus. đź“ŤLocation: USA.
Role Description
We’re looking for a Customer Success Specialist to help shape and deliver an outstanding experience for our customers. This role is focused on building strong relationships, providing top-tier support, and ensuring successful adoption of our software solutions. You’ll play a hands-on role in onboarding new customers, guiding them through training, and helping them get the most value out of our platform.
You’ll also act as a key liaison between our customers and engineering team—translating user feedback into actionable insights and helping prioritize feature improvements. The ideal candidate is a strong communicator, passionate about helping others, and comfortable navigating technical conversations. Experience in customer success, software onboarding, or start-ups is preferred, and familiarity with HubSpot CRM is a strong plus.
- Lead onboarding for new customers, ensuring a smooth and successful transition to the platform
- Deliver live and virtual training sessions tailored to customer needs (some travel may be required)
- Serve as a trusted advisor, guiding customers to get the most value from the platform
- Build and maintain strong, long-term customer relationships as their primary point of contact
- Proactively identify and address customer needs, concerns, and questions
- Respond promptly to customer inquiries and deliver solutions that enhance their experience
- Track customer adoption and success metrics to identify opportunities for improvement
- Gather, synthesize, and clearly communicate customer feedback and product pain points to the Product & Engineering team
- Work closely with the Product & Engineering and Sales teams to ensure customer needs are understood and prioritized
- Develop and maintain customer-facing resources such as user guides, FAQs, and best practices
- Contribute to the continuous improvement of customer success processes and help shape the function as it evolves
Qualifications
- 2+ years of experience in a customer success, customer support, or relationship management role
- Strong interpersonal and relationship-building skills with a genuine passion for helping others
- Excellent problem-solving abilities and a proactive, solutions-oriented approach
- Experience with software onboarding, training, or support is a strong plus
- Previous experience in a start-up environment is a plus
- Familiarity or experience with HubSpot CRM is a strong advantage
- Exceptional communication skills, both verbal and written, with the ability to explain complex concepts simply and effectively
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proficiency in customer success software, CRM systems, or similar tools is a plus
Benefits
- Salary of $50,000 - $60,000, based on experience
- Target bonus of $20,000 - $40,000
- Health Benefits (Medical, Dental & Vision)
- Retirement Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
Company Description
Seniorverse is a dynamic startup dedicated to transforming the senior care industry by providing innovative software and operational solutions tailored for adult daycare operators. Our mission is to responsibly serve seniors, their families, and the public good by empowering adult daycare providers with cutting-edge technology to deliver cost-effective, high-quality, and accessible senior care.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$50,000 - $60,000 base, $20,000 - $40,000 bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
