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Customer Service
PAP Scheduler
@Adapthealth Llc
[Hiring] PAP Scheduler @Adapthealth Llc
Mar 23, 2025 - Adapthealth Llc is hiring a remote PAP Scheduler. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves ensuring the customer receives PAP equipment by scheduling appointments for equipment pickup and providing proper instructions on usage.
- Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
- Responsible for both inbound and outbound calls.
- Insurance verification and explanation of coverage details to the customer.
- Ensuring best method of providing equipment is met.
- Explain compliance requirements to the customer to ensure they utilize the machine to their insurance companies’ standards.
- Collects patient financial responsibility prior to processing new supply tickets.
- Responsible for sending letters to patients when contact cannot be made.
- Makes recommendations for company equipment that will improve quality of care as appropriate.
- Successfully troubleshoots equipment problems over the phone.
- Verifies or obtains alternate contact information.
- Verifies delivery address, delivery instructions, and telephone number for all orders.
- Reviews documentation to make sure it is valid prior to processing an order.
- Understands and utilizes the most cost-effective delivery method for items ordered.
- Documents accounts with any delivery expectations and requests.
- Uses standard note formats and notates contact with patient or family.
- Complete all orders received via CMB, email, fax, or phone in a timely manner.
- Through daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings.
- Supports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks.
- Other duties as assigned.
Qualifications
- High School Diploma
- One (1) year of work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
- Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
