[Hiring] Customer Service Quality Assurance Specialist @TalentPop App
Mar 31, 2025 - TalentPop App is hiring a remote Customer Service Quality Assurance Specialist. đź’¸ Salary: $5 per hour. đź“ŤLocation: Philippines.
Role Description
As a Customer Service Quality Assurance Specialist, you will play a vital role in evaluating and enhancing the quality of customer interactions. Your insights will directly contribute to improving customer satisfaction and maintaining our reputation for exceptional service.
Qualifications
- Minimum of 1 year of experience in a remote or BPO setup
- At least 1 year of experience as a Quality Assurance Specialist or in any quality-related role
- Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk
- Strong analytical skills with keen attention to detail
- Excellent communication and collaboration skills
- Prior experience with ticketing systems and quality assurance tools is preferred
Requirements
- Conduct comprehensive reviews of customer support interactions across all channels to evaluate service quality
- Ensure customer service representatives adhere to established quality standards
- Provide detailed, constructive feedback to support agents and team leads
- Collaborate with team leads to identify areas for agent development
- Contribute to the creation and refinement of training materials and internal knowledge bases
- Track and report on QA performance metrics to support ongoing improvements
Benefits
- $5 per hour with annual performance-based increases
- Paid Time-Off
- Performance & Recognition Bonuses
- HMO + Dental Coverage
- Company Swag Kits
- Year-End Bonus
Work Hours
- Full-Time, Remote
- Operating on US PST hours
How to Apply
Submit your application using the link below:
Application Code
JAZZHR
If you're passionate about maintaining customer service excellence and have a sharp eye for quality improvement, we can't wait to hear from you!
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$5 per hour
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
