[Hiring] Customer Success Manager @Visit.org
Apr 05, 2025 - Visit.org is hiring a remote Customer Success Manager. 💸 Salary: competitive salary. 📍Location: Mexico.
Role Description
The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract-level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.
Please note: This is a remote, Mexico-based 40-hour/week contract position that requires working hours from 9:00 AM to 6:00 PM EST.
- Strategically manage and nurture accounts to drive account growth and increase service utilization.
- Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities.
- Support and/or lead the planning and execution of offsite meetings with clients to deepen understanding of their needs.
- Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts.
- Build and maintain strong, executive-level relationships with key stakeholders within each client organization.
- Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives.
- Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery.
- Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs.
- Champion client needs internally to ensure that all client deliverables are met with a standard of excellence.
- Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.
Qualifications
- 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role
- Experience working in a fast-paced startup environment, particularly enterprise SaaS
- Fluency in demonstrating value through customer stories, data, and unique insights
- Strong organizational skills and the ability to create structure in ambiguous situations
- Detail-oriented while maintaining the ability to drive towards overarching goals
- Ability to learn quickly and grasp different processes and/or systems
- Excellent written, verbal, and presentation communication and interpersonal skills
- A team player who can foster relationships and communicate effectively across departments
- Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
- A true desire to satisfy the needs of our clients
- Passion for our mission and the desire to make an impact in the world through technology
Benefits
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!
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| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive salary
|
Remote
Location
Mexico
|
|
Job Type
contract
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
