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Customer Service
Customer Resolution Specialist
@1402 Satair USA, Inc.
[Hiring] Customer Resolution Specialist @1402 Satair USA, Inc.
Mar 23, 2025 - 1402 Satair USA, Inc. is hiring a remote Customer Resolution Specialist. đź’¸ Salary: competitive base salary plus incentives. đź“ŤLocation: USA.
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Role Description
Satair is looking for a Customer Order Specialist to join our Customer Order Fulfillment team based in Peachtree City, GA. You will be responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.
- Process customer orders, quotations, initial order receipts, order entry, sourcing critical issues, back-orders, general logistics, etc. for aircraft parts and services in response to customer needs.
- Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
- Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
- Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
- Support Sales and Finance debt account reconciliation efforts to help improve company profitability.
- Respond to technical inquiries using Technical Documentation and collaborating closely with technical and engineering departments to respond to customer inquiries.
- Other duties as assigned.
Qualifications
- An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.
- 2+ years of customer service experience in a fast-paced environment is required.
- Experience in the aviation industry or military support environment is preferred.
- Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
- Ability to understand and follow Export Compliance regulations required.
- Ability to reference Technical Documentation and provide information requested by customers.
- Knowledge of aircraft parts would be advantageous.
- PC literacy, including intermediate word processing, spreadsheet, and database skills.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...).
- Basic knowledge of SAP, preferred.
- Up to 5 % Domestic and International travel involved.
- Able to work in the US without a current or future need for visa sponsorship.
Benefits
- Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
- Paid time off including personal time, holidays and a generous paid parental leave program.
- Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive base salary plus incentives
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
