[Hiring] Continuous Care Coach Team Lead @Lumata Health Inc
Mar 20, 2025 - Lumata Health Inc is hiring a remote Continuous Care Coach Team Lead. 💸 Salary: $51k - $55k plus bonus potential. 📍Location: USA.
Remote
Schedule
M-F 9-6 CST
Pay: $51k - $55k plus bonus potential. There is significant potential to earn more through our bonus structure.
Description
Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!
Position Overview
The Care Coach Team Lead provides coaching, motivation, and enforcement of policies to assigned Care Coach team members. They are responsible for team productivity and adherence to company directives under supervisor's guidance.
In addition to applying, we ask that you complete the required Culture Index assessment sent via email after application submission.
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Essential Functions:
- Oversee all operations of the continuous care program.
- Ensure care coaches meet or exceed internal productivity benchmarks.
- Ensure adherence to company policies and performance expectations.
- Conduct regular performance reviews based on job duties highlighted in training and provided documentation.
- Maintain a patient care database with accurate and precise data entry.
- Ensure 100% of care coach engagements are documented appropriately in the Lumata Health and client EMR systems.
- Ensure aligned staff document per process in the Lumata Health and client EMR systems.
- Assess and address patient barriers to care, ensuring resources are available.
- Ensure care coaches are appropriately assessing and addressing barriers to care.
- Train incoming care coaches on client-specific functions.
- Ensure new hires pass the job-related skills checklist and are competent within 90 days of employment.
- Ensure new hires hit their milestones at 30, 60, and 90 days following their training period.
- Keep the team informed of client-specific preferences and changes.
- Inform and train care coaches on new office/clinic processes and treatments.
- Audit calls per the Quality Monitoring Program to ensure care coaches perform at or above Lumata Health standards.
- Manage day-to-day operations of aligned associates.
- Ensure care coaches meet or exceed minimum productivity and quality expectations.
- Ensure adherence to documentation procedures in Salesforce and Client EMR.
- Stay up-to-date on the latest patient/customer support technologies and industry trends.
- Attend educational events or trainings related to care coordination as tracked and documented by the leadership team.
- Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial information.
Other Duties:
- Perform other duties as including but not limited to production as necessary.
- Minimum of 2 years experience in a people management role, such as a supervisory role, team lead position, or similar role with responsibility for managing people.
- Minimum of 2-5+ years of experience in clinical operations or healthcare training.
- Proven experience in a leadership role within a customer support or healthcare environment.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using customer support software and tools, including Google Suite, Salesforce and EMR systems.
- Ability to handle stressful situations with professionalism and patience.
- Commitment to upholding Lumata Core Values and standards of professionalism.
Preferred Experience:
- Training a team within a rapidly growing healthcare service startup
- Training and developing a team of remote professionals
- Managing frontline health workers
- Eye care industry
- Healthcare services
Work Environment:
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
Benefits
At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!
- Medical, Dental and Vision
- Paid time off
- Parental leave
- ... more additional benefits
Our Culture
At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.
Collaboration: Stay connected through regular team meetings and open communication.
Inclusivity: A diverse team where everyone feels welcome and valued.
Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
Recognition: Regular feedback, performance incentives, and growth opportunities.
Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.
Important Notice:
This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams
Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.
Similar Remote Jobs
More jobs at Lumata Health Inc
-
Devops / Sysadmin unspecified USAMar 28, 2025
More Customer Service jobs
-
Customer Service unspecified UKApr 01, 2025
More jobs in USA
-
Human Resources unspecified USA, UK, Canada +7 moreApr 01, 2025 -
All others $16.20 - $17.00 hourly USAApr 01, 2025
-
Sr Director, Content Licensing and Co-Production • ION Media Networks, Inc. ION Media Networks, Inc.All others unspecified USAApr 01, 2025
Kickstart Your Job Search
Unlock 54,572 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$51k - $55k plus bonus potential
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
