[Hiring] Client Success Manager @Summer
Apr 01, 2025 - Summer is hiring a remote Client Success Manager. đź’¸ Salary: $70,000 - $90,000. đź“ŤLocation: USA.
Role Description
As Summer’s Client Success Manager (CSM), you will build and nurture strategic, long-term relationships with B2B SaaS clients—overseeing implementation, driving user adoption, and identifying opportunities for revenue growth. In this high-impact, client-facing role, you’ll act as the primary liaison between internal teams and external stakeholders, ensuring seamless collaboration, engagement, and success.
- Build and nurture strong client relationships, aligning their goals with Summer’s solutions.
- Advocate for clients by translating feedback and challenges to product enhancements or operational improvements.
- Optimize the onboarding and implementation process for new clients, including employers and financial institutions.
- Manage and prioritize client needs, ensuring timely execution of deliverables.
- Drive user engagement and adoption through strategic conversion initiatives.
- Support client retention and growth by identifying and advancing renewal, upsell, and expansion opportunities alongside the sales team.
- Showcase client success stories through marketing and content collaborations.
- Occasionally travel based on client needs.
Qualifications
- 3+ years of experience in account management or client success, ideally with enterprise clients, in B2B2C SaaS or financial services.
- Proven leader in building efficient systems, managing client relationships from implementation to renewal, and driving measurable results.
- Strategic and empathetic communicator, skilled in problem-solving, decision-making, and navigating complex discussions with executive stakeholders.
- Highly organized and resourceful, staying calm under pressure while leading high-impact projects.
- Revenue-focused, with a track record of driving upsell and cross-sell opportunities.
- Relationship-driven professional, bringing warmth, professionalism, and maturity to internal and external interactions.
- Passionate about growth, scaling a mission-driven brand, and fostering client champions as advocates and references.
Requirements
- Bonus Points for Experience With:
- HR tech, information systems, and teams
- Financial wellness, benefits, or student loans
- SaaS onboarding and implementation
Benefits
- Competitive salaries
- Significant equity allocations
- Healthcare coverage
- 401(k) plans with an employer match
- Contribution toward student loan repayment
- Flexible vacation/PTO
- Hybrid, flexible work environment
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$70,000 - $90,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
