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Bilingual Personal Lines Damage Insurance Broker - Customer Service @OTIP Group of Companies (OGC)

[Hiring] Bilingual Personal Lines Damage Insurance Broker - Customer Service @OTIP Group of Companies (OGC)

Apr 01, 2025 - OTIP Group of Companies (OGC) is hiring a remote Bilingual Personal Lines Damage Insurance Broker - Customer Service. 💸 Salary: competitive salary and bonus structure. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a member of our Quebec Home & Auto team, your responsibilities will include:

  • Directs or responds to telephone inquiries and written requests, including processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolves product and service problems by clarifying client complaints, determining the cause, selecting the best solution, expediting correction, following up to ensure resolution, and making recommendations to management as required.
  • Attracts potential clients by answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Prepares and drafts responses to routine correspondence.
  • Processes rewrites and remarkets following established new-business guidelines.
  • Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, including new coverage announcements.
  • Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.
  • Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
  • Performs other duties within competence, as assigned.

Qualifications

  • AMF license.
  • A minimum of one year’s experience in personal lines automobile and property insurance.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management, project management, and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Must be bilingual (English/French) as the clientele you will be servicing are both English and French speaking.
  • RIBO and/or other licenses is an asset.

Requirements

  • If you know you have what it takes to do the job but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Benefits

  • Competitive salary and bonus structure.
  • Industry-leading employer-paid group benefits that start on your first day.
  • Defined benefit pension plan.
  • 100% coverage of continuing education and licensing fees (including RIBO and AIC courses).
  • Flexible work from home and hybrid options.
  • Opportunities for advancement.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Bilingual Personal Lines Damage Insurance Broker - Customer Service @OTIP Group of Companies (OGC)
Customer Service
Salary 💸 competitive salary and bonus structure
Remote Location
Canada
Job Type full-time
Posted Apr 01, 2025
Apply for this position Unlock 55,241 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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