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Bilingual Assistant Manager, Service @OTIP Group of Companies (OGC)

[Hiring] Bilingual Assistant Manager, Service @OTIP Group of Companies (OGC)

Apr 04, 2025 - OTIP Group of Companies (OGC) is hiring a remote Bilingual Assistant Manager, Service. đź’¸ Salary: rewarding salary and bonuses. đź“ŤLocation: Canada.

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Role Description

Reporting to the Service Manager, Quebec Group Home & Auto, you’ll be supporting the efficient and effective operation of the Service Broker team including ensuring proper scheduling and staffing levels to support and achieve call center metrics. Responsible for setting targets, analyzing and responding to call center performance data such as customer satisfaction and service level results, coordinating workflow, and communicating with other managers in a matrix environment.

  • Supporting management in the application of quality principles and practices to establish a strategic approach to improve the organization’s operational efficiency.
  • Understand and follow the established strategic initiatives in order to achieve financial objectives, including gathering pertinent business, competitive, financial, service and operations information and providing input to prepare and execute on an annual budget in terms of revenue and expense.
  • Build, develop and retain a high performing team with a clear focus on reducing customer effort and addressing customer issues, including recruiting, selecting and training individuals, performance management, communicating strategies and objectives, and providing employees with the necessary resources.
  • Ensure call centre operational standards, customer service, policies, programs and procedures are always maintained.
  • Engage employees by communicating job expectations and competencies necessary to be successful.
  • Ensures efficient and effective operations, including setting targets.

Qualifications

  • A valid AMF license is required.
  • A RIBO license is preferred or the ability to obtain it within one year.
  • A university degree or completion of AIIC/CIP designation or an equivalent industry designation.
  • A minimum of three years’ experience in personal lines automobile and property insurance.
  • A minimum of two years’ experience in a supervisory role.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management, project management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications, Insurer Portals as well as Applied Broker Management System – SigXP, Epic or TAM.
  • Must be bilingual (English/French).

Benefits

  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

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Back to Remote jobs  >   Customer Service
Bilingual Assistant Manager, Service @OTIP Group of Companies (OGC)
Customer Service
Salary đź’¸ rewarding salary and bonuses
Remote Location
Canada
Job Type full-time
Posted Apr 04, 2025
Apply for this position Unlock 55,008 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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