Back to Remote jobs  >   QA
Bilingual Disability Specialist - Quality Assurance @OTIP Group of Companies (OGC)

[Hiring] Bilingual Disability Specialist - Quality Assurance @OTIP Group of Companies (OGC)

Apr 04, 2025 - OTIP Group of Companies (OGC) is hiring a remote Bilingual Disability Specialist - Quality Assurance. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Reporting to the Group Life and Disability Claims - Quality Assurance Team Manager you’ll be responsible for conducting comprehensive quality assurance reviews for Group Life and Disability Claims (GL&DC) and LTD Services. This includes evaluating technical and system processes, contractual case management, and call observations. These reviews will be performed in alignment with the department's established contractual and administrative policies. The role also involves clearly communicating the results of these reviews to GL&DC staff, both verbally and in writing. Additionally, the Disability Specialist will participate as a member of the Appeal Committee as needed.

  • Works as a member of the Group Life and Disability Claims Quality Assurance team to conduct regular quality assurance audits of GL&DC staff as assigned in an efficient manner.
  • Completes quality assurance reviews and provides results of technical, case management and call observation audits in accordance with contractual and administrative policies established within the GL&DC department.
  • Deliver timely quality assurance reviews.
  • Effectively communicates quality assurance results and maintains confidentiality related to an individual’s audit results.
  • Liaises with the training team to identify trends, best practices, and training needs, ensuring training and development initiatives are aligned with audit findings and organizational objectives.
  • Works closely with the GL&DC management team related to an individual’s results or to change the audit review focus as needed to meet the changing requirements of GL&DC business needs.
  • Acts as a senior resource to GL&DC claims employees and managers. This may include providing input on complex claim situations, contractual interpretation and assigned projects.
  • Maintains technical knowledge by attending educational workshops, reviewing publications.
  • Supports change within GL&DC and works effectively in a team environment and contributes to overall team goals and workload management.
  • The Disability Specialist will intermittently represent the claims business area as part of the Appeal Committee where they will be required to review appeal claims and discuss the case with other appeal committee members to render a final appeal decision.
  • Performs other duties with competence, as assigned.

Qualifications

  • A university degree or college diploma in a related subject.
  • A minimum of five years’ experience in long-term disability claims adjudication in the insurance field.
  • Strong knowledge related to long term disability claims management and payments, insurance principles and practices, industry standards, and legal and contractual obligations.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Must be bilingual - French/English.

Requirements

  • Remote work arrangement.
  • May be required to work overtime.

Benefits

  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

Similar Remote Jobs

More jobs at OTIP Group of Companies (OGC)

More QA jobs

More jobs in Canada

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 55,008 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
đź“Ť Be aware of the location restriction for this remote position: Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   QA
Bilingual Disability Specialist - Quality Assurance @OTIP Group of Companies (OGC)
QA
Salary đź’¸ unspecified
Remote Location
Canada
Job Type full-time
Posted Apr 04, 2025
Apply for this position Unlock 55,008 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Canada
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Bilingual Disability Specialist - Quality Assurance Apply for this position Unlock 55,008 Remote Jobs
Ă—
  • Unlock 55,008 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access