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Customer Service
Manager, Customer Success
@ExtraHop
[Hiring] Manager, Customer Success @ExtraHop
Apr 05, 2025 - ExtraHop is hiring a remote Manager, Customer Success. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves working with a platform and technology to help customers solve critical business problems and build lasting customer relationships. As a Manager, Customer Success, you will play a leading role in accomplishing the following goals:
- Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
- Engage ExtraHop end-users to provide targeted assistance and enablement
- Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training
- Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
- Assess and document customer health and maturity levels to improve customer engagement strategy
- Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community
- Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities
- Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations
Qualifications
- Four-year college degree, preferably in a technical field such as management information systems or information technology
- Effective communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Excellent attention to detail
- Demonstrated ability to work flexibly, both with independent initiative and judgment as well as execute established Customer Success programs consistently and accurately
- Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS) not required but preferred
- Experience with project management a plus
- Data interpretation experience using the ExtraHop platform a plus
- Experience in Enterprise IT application or networking support a plus
Benefits
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
unspecified
|
Posted
Apr 05, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
