[Hiring] Customer Success Manager @ExtraHop

Mar 15, 2025 - ExtraHop is hiring a remote Customer Success Manager. 💸 Salary: $135,000-145,000. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Customer Success Manager at ExtraHop, you will play a leading role in accomplishing the following goals:

Analyze customer network requirements and promote the highest value application of ExtraHop in our customer's environment
Proactively identify new use cases to utilize ExtraHop platform metrics and data
Assist with minor to moderately complex configuration and customization to maximize product value
Facilitate customer engagement with technical support and engineering teams when difficult support cases arise
Frequently engage customers to actively manage success plan objectives and remove barriers to adoption
Proactively engage with sales teams and senior, strategic customer contacts to scope plans for expansion
Travel to customer sites to strengthen relationships

Qualifications

Minimum of three years of experience in information technology
Minimum of two years as a Customer Success Manager in a relevant technical organization (NPM or NDR)
Intermediate knowledge of networking principles (the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS); JavaScript basics a plus
Data interpretation experience using an NDR platform
Knowledge of security exploits and threats
Data customization and configuration experience of the ExtraHop platform a plus
Demonstrated ability to work with customers in a high touch capacity, conducted weekly customer calls and meetings, and demonstrated ability to advocate for their needs
Willingness to travel up to 25%

Requirements

The budgeted base for this position is between $135,000-145,000.

Benefits

Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Manager @ExtraHop

Customer Service

Salary 💸 $135,000-145,000	Remote Location USA
Job Type full-time	Posted Mar 15, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.