[Hiring] Bilingual Administrative Assistant @Thyme Care
Mar 27, 2025 - Thyme Care is hiring a remote Bilingual Administrative Assistant. 💸 Salary: $19.23/hour. 📍Location: USA.
Role Description
As an Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports and data entry. This role reports into our Team Lead and is a remote role, eligible for individuals throughout the United States.
After your first three months, you will:
- Have completed training and are up to speed on Thyme Care tools, processes, and expectations
- Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
- Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
- Provide inbound telephonic, text, fax, and email support for our members
- Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
- Send weekly surveys to our members
- Schedule patient and provider calls and case conferences, as needed
- Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution
Qualifications
- 1+ year of telephonic support experience in a healthcare or customer service role
- Bilingual in English and Spanish (verbal and written communication)
Requirements
- Ability to bring structure to chaos and juggle multiple tasks
- Effective listening and communication skills
- Comfort with ambiguity in fast-paced environments
- Desire to learn how to use new technologies
- Ability to identify priorities and take action
- Commitment to fostering a positive environment
Benefits
- Choice of great medical, dental, and vision insurance plans
- Generous vacation policy for full-time employees
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$19.23/hour
|
Remote
Location
USA
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|
Job Type
full-time
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Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
