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Customer Service
Bilingual Care Partner
@Thyme Care
[Hiring] Bilingual Care Partner @Thyme Care
Mar 27, 2025 - Thyme Care is hiring a remote Bilingual Care Partner. 💸 Salary: $24.03/hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs.
- If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment), you are responsible to get it for them.
- You help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
- In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.
After your first three months, you will:
- Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
- Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
- Be able to identify and prioritize a member's needs and then know where to go to get them help.
- Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.
- Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
- Be on the lookout to improve the experience, quality, and outcomes of our work with members.
Qualifications
- At least 2 years of experience in a patient-facing or member-facing role
- Success in a metrics-driven, feedback-oriented environment
- Experience working from home and/or in a fast-paced environment, a plus
- A member-first approach
- Healthcare experience preferred
Requirements
- You’re biased to action and know how to identify and prioritize your initiative’s needs.
- You are humble and proactively seek feedback from others.
- You are winsome and articulate, starting with listening and building rapport with members and colleagues.
- A baseline knowledge of healthcare will be valuable to your success in this role.
- You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups.
- Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
- You’ve worked in a remote role in the past and can operate in a quiet and secure environment during your scheduled shifts.
- You are fluent in Spanish.
Benefits
- Great medical, dental, and vision insurance plans
- A generous vacation policy for full-time employees
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$24.03/hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
