[Hiring] Call Center Representative @US01 Movado Group, Inc.
Mar 31, 2025 - US01 Movado Group, Inc. is hiring a remote Call Center Representative. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. Responsibilities include:
- Provide first-level assessment, support, and resolution of issues.
- Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Handle dispute escalation in accordance with existing policies and procedures.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
- Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Qualifications
- Experience in a remote and fast-paced environment.
- Minimum of 3 years of service-related experience in a call center environment.
- Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote.
- Bilingual is a plus (Spanish).
Requirements
- Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers.
- Must be able to work mandatory OT during peak seasons or as required.
- Experience with chat is a plus.
- SAP experience is a plus.
- Automatic Call Distributor (ACD) system experience is a plus.
- App pairing and/or basic troubleshooting is a plus.
Company Description
Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. Movado Group, Inc. is an equal opportunity employer.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
