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Customer Service
German-Speaking Customer Solutions Specialist
@CBT
[Hiring] German-Speaking Customer Solutions Specialist @CBT
Mar 31, 2025 - CBT is hiring a remote German-Speaking Customer Solutions Specialist. đź’¸ Salary: competitive salary and benefits. đź“ŤLocation: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a German-Speaking Customer Solutions Specialist at CBT Moving, you will play a pivotal role in ensuring our German-speaking customers receive outstanding support and tailored solutions. Your goal is to ensure each customer enjoys a smooth and hassle-free experience.
- Respond to inbound customer inquiries via phone, email, and chat, providing exceptional service to our German-speaking clients.
- Troubleshoot and resolve technical or product-related issues, offering clear and effective solutions.
- Understand customer needs and offer personalized solutions, ensuring their long-term satisfaction and success with CBT Moving’s services.
- Develop an in-depth understanding of our products and services to provide accurate information and guide customers effectively.
- Maintain detailed records of customer interactions, track open cases, and ensure timely follow-up and resolution.
- Gather customer feedback and share valuable insights with the team to continuously improve our services.
- Work closely with internal teams to ensure smooth service delivery and support, helping solve complex issues and improve the customer experience.
Qualifications
- Fluency in German (written and spoken) is essential.
- Proficiency in English (written and spoken) for communication within the team.
- Previous experience in customer service, technical support, or solutions-oriented roles is highly preferred.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills with the ability to explain technical concepts in simple terms.
- Ability to work independently, stay organized, and manage multiple tasks in a remote work environment.
- A positive, customer-centric attitude with a focus on building strong relationships.
- A proactive approach and eagerness to learn and grow in a fast-paced, evolving environment.
Requirements
- Experience with CRM tools (e.g., Salesforce, Zendesk).
- Knowledge of SaaS platforms or technical troubleshooting.
- Additional language skills (e.g., English, Portuguese) are a plus.
Benefits
- Enjoy the freedom of working remotely from Leiria, with a strong focus on work-life balance.
- We offer a competitive salary, health benefits, and perks that prioritize your well-being.
- At CBT Moving, we are committed to your professional development. You’ll have access to training, certifications, and opportunities to grow within the company.
- Join a dynamic, supportive team where your contributions matter and innovation is encouraged.
- Work with a global team that celebrates diversity and works together to create exceptional customer experiences across borders.
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| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive salary and benefits
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
