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Customer Service
Associate Customer Success Manager
@Yottaa
[Hiring] Associate Customer Success Manager @Yottaa
Feb 08, 2025 - Yottaa is hiring a remote Associate Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Yottaa is seeking a motivated and customer-focused Associate Customer Success Manager to support customer success initiatives. This role is essential in driving customer engagement, improving customer satisfaction and ensuring retention of an assigned book of business.
- Assist with customer onboarding, ensuring a smooth transition from sales and effective implementation of Yottaa.
- Guide customers in adopting and utilizing Yottaa to maximize usage and performance impact across an assigned portfolio of customers.
- Collaborate with customers to develop and maintain success plans that align with their business objectives.
- Promote and drive adoption of new Yottaa features, providing guidance and training as needed.
- Clearly articulate Yottaa’s value proposition, demonstrating how it enhances site performance and user experience.
- Take initiative in learning Yottaa and our customer’s personas, working towards becoming a trusted advisor.
- Act with urgency in responding to customer inquiries, ensuring timely and effective resolution of issues.
- Swiftly address customer feedback, analyze survey responses, and implement improvements based on customer insights.
- Partner with the Renewal Manager to ensure smooth renewals, proactively identifying and addressing potential roadblocks.
Qualifications
- Bachelor's degree or equivalent experience.
- 1-3 years of experience in customer success, account management, or related field.
- Basic understanding of eCommerce, site performance, or digital experience best practices or a strong desire to learn.
- Strong communication and relationship-building skills.
- Ability to document and communicate customer feedback internally.
- A proactive and customer-first approach with strong critical thinking skills.
- Operates with a growth mindset and has the ability to learn quickly.
- A team player who can collaborate across departments to support customer success.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 08, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
