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Customer Service
Customer Success Manager
@Yottaa
[Hiring] Customer Success Manager @Yottaa
Feb 08, 2025 - Yottaa is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Yottaa is seeking an experienced and customer-centric Customer Success Manager to manage a portfolio of customers and ensure their satisfaction and retention. This role will focus on building strong customer relationships, driving business outcomes, and ensuring customers maximize the full value of Yottaa.
- Lead customer onboarding efforts, ensuring a seamless experience and successful implementation of Yottaa
- Drive product adoption and usage, providing strategic guidance to help customers achieve success
- Develop and execute success plans tailored to customers’ specific goals and business needs
- Advocate for and promote new Yottaa features, ensuring customers leverage them for maximum value
- Consistently articulate Yottaa’s value proposition, demonstrating its impact on performance, conversions, and business growth
- Take ownership of personal growth and skill development, continuously striving to become a trusted advisor to all customers
- Act swiftly on customer feedback and customer outreach, addressing concerns surfaced through surveys and direct interactions
- Work closely with the Renewal Manager to drive successful renewals, collaborating on roadblocks and identifying opportunities for upsell
- Identify and proactively plan against churn risk
Qualifications
- Bachelor's degree or equivalent experience
- 3-5+ years of experience in customer success, account management, or a related field
- Knowledge of eCommerce platforms, web performance, or digital optimization
- Proven ability to build strong customer relationships and advocate for customer needs
- Experience with objection handling and resolving complex customer challenges
- Operates with a growth mindset and has the ability to learn quickly
- Strong problem-solving and critical-thinking skills
- A self-starter with excellent collaboration and organizational skills
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 08, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
