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Client Support Associate @Ultimatejetvacations

[Hiring] Client Support Associate @Ultimatejetvacations

Apr 01, 2025 - Ultimatejetvacations is hiring a remote Client Support Associate. 💸 Salary: unspecified. 📍Location: Americas.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Do you have a passion for customer service and luxury travel? If so, then you're a great fit for our Client Support Associate position on our Reservations Sales team! You will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction.

  • Inquiry Management: respond to incoming questions regarding bookings, payments, document requests, etc.
  • Pre-Travel Assistance: facilitate the Reservations team with quoting travel requests, process new bookings, and adjust existing bookings when necessary.
  • Conflict Resolution: be the first responder to in-travel emergencies (hotels, transportation, activities, dining, spa, etc.).
  • Amadeus and Booking System Expert: Respond to inquiries with full knowledge of the internal systems to ensure each booking is properly reserved and/or updated.
  • Emergency-Line: maintain flexibility in schedule to support the emergency line outside of scheduled shifts.
  • Perform additional tasks as assigned.

Qualifications

  • 2+ years of Hospitality and service industry experience; preferably within the travel agency field.
  • Excellent customer service, attention to detail, interpersonal, organizational, and time management skills.
  • Mastery of the English language: Written and Verbal.
  • Confident in taking telephone calls and mitigating stressful situations.
  • Working knowledge of Amadeus and reservation management systems is a plus.

Benefits

  • On the Job Training.
  • Open Door policy.
  • Work from home and location flexibility as long as it’s within the same region.
  • Opportunity for growth and career development.
  • Unlimited PTO following a year of employment.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Client Support Associate @Ultimatejetvacations
Customer Service
Salary 💸 unspecified
Remote Location
Americas
Job Type contract
Posted Apr 01, 2025
Apply for this position Unlock 55,010 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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